Returns & Exchanges
At EO Products, we stand behind the quality of our botanical-based skincare and want you to be completely satisfied with your purchase. If a product doesn't meet your expectations, you may return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer care team with your order number and the reason for your return to receive a prepaid shipping label and authorization form.
Prepare the Package
Securely pack the items in their original packaging, ensuring all bottles are tightly sealed to prevent leaks during transit.
Ship It Back
Affix the provided return label to your package and drop it off at any authorized shipping location within 7 business days.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing